LEGAL • PRIVACY POLICY

Privacy Policy

This Privacy Policy explains how Velorie ("we", "us", "our") collects, uses, and protects your information when you visit shopvelorie.com or purchase our products.

Note: This page is for general informational purposes and does not replace legal advice. If you have specific questions about your privacy rights, please consult a legal professional.

1. Information We Collect

1.1 Information you provide to us

We collect the information you provide directly when you:

  • Place an order on our website
  • Create an account or log in
  • Subscribe to our emails or SMS updates
  • Contact us via email or contact form

This may include:

  • Contact details (name, email address, shipping address, phone number)
  • Order details (products purchased, order date, payment method used)
  • Messages you send us (support requests, feedback, reviews)

1.2 Information collected automatically

When you visit our website, certain information is collected automatically, including:

  • Device and browser information
  • IP address and approximate location
  • Pages viewed, links clicked, and time spent on the site

We use this information to understand how visitors use our site and to improve performance, design, and advertising.

1.3 Cookies and similar technologies

We use cookies and similar technologies to:

  • Keep your cart and preferences saved between visits
  • Remember that you are logged in (if you create an account)
  • Analyze site traffic and performance
  • Show relevant ads and measure marketing performance

You can usually control cookies through your browser settings. Disabling cookies may affect how the site works.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support and respond to your messages
  • Send order confirmations, shipping updates, and important service emails
  • Send marketing communications you opt in to (such as product news or special offers)
  • Improve our website, products, and customer experience
  • Prevent fraud, abuse, or suspicious activity
  • Comply with legal obligations and enforce our policies

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers – such as payment processors, email providers, analytics tools, advertising platforms, and fulfillment partners who help us run our business.
  • Fulfillment partners – including third parties that store inventory, pack orders, and ship products to you.
  • Legal and safety reasons – if we are required to do so by law, regulation, or in response to a valid legal request; or if necessary to protect our rights, customers, or others.
  • Business transfers – in connection with a merger, acquisition, restructuring, or sale of some or all of our assets, where customer information may be part of the transferred assets.

4. Payments

Payments on shopvelorie.com are processed by third-party payment providers (such as Shopify Payments and other payment gateways). We do not store your full payment card details on our servers.

Your payment information is handled by these providers in accordance with their own privacy and security policies.

5. Email & SMS Marketing

If you choose to subscribe to our email or SMS list, we may send you messages about new products, offers, and sleep tips.

  • You can unsubscribe at any time by clicking the "unsubscribe" link in our emails.
  • For SMS, you can reply with STOP (or as instructed in the message) to opt out.

6. Analytics & Advertising

We may use analytics and advertising tools (such as Google Analytics and Meta/Facebook Pixel) to understand how visitors use our site and to run targeted ads to people who may be interested in Velorie.

These tools may set their own cookies or use identifiers to track activity across websites, in line with their own privacy policies.

7. Data Retention

We keep your information for as long as it is reasonably necessary for the purposes described in this policy, including:

  • Fulfilling your orders and providing support
  • Complying with legal, tax, and accounting requirements
  • Improving our products, services, and marketing

When information is no longer needed, we may delete it or anonymize it so that it can no longer be linked to you.

8. Your Choices & Rights

Depending on where you live, you may have rights over your personal information, including:

  • Accessing the personal information we hold about you
  • Requesting corrections to inaccurate or incomplete information
  • Requesting deletion of certain information
  • Opting out of marketing communications

To exercise any of these rights (or to ask questions about them), contact us at support@shopvelorie.com. We may need to verify your identity before fulfilling certain requests.

9. Children's Privacy

Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies when you visit them.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the "Last updated" date at the bottom of this page.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Last updated: November 2025