Shipping

Where we ship

• We currently ship to customers in the United States.
• International shipping isn’t available yet, but it’s on our roadmap.

Processing time

• Orders are typically processed and handed to our fulfillment partner within 1–3 business days.
• During busy periods (sales, holidays), processing may take a little longer.

Delivery time

• Once shipped, U.S. orders usually arrive in 3–7 business days, depending on the carrier and your location.
• You’ll receive a shipping confirmation email with tracking as soon as your order is on its way.

Shipping rates

• Orders $50+ (after discounts): Free standard shipping within the U.S.
• Orders under $50: Shipping is calculated at checkout based on your address and chosen method.

Order tracking

• As soon as your order ships, you’ll get an email with a tracking link.
• If you don’t see it, check your spam / promotions folder or search your inbox for “Velorie”.

Orders & Changes

Changing or cancelling an order

• We start processing orders quickly, so changes aren’t always possible.
• If you need to update your shipping address or cancel, email support@shopvelorie.com with your order number as soon as possible.
• If the order has already entered fulfillment or shipped, we might not be able to change it, but we’ll let you know your options.

Wrong address

• If you entered an incorrect address, contact us immediately at support@shopvelorie.com.
• If the package is returned to us due to an incorrect address, we can reship it to the corrected address; additional shipping fees may apply.

Lost or stolen packages

• If your tracking shows “delivered” but you can’t find the package:
  • Check with neighbors / household members and around your property.
  • Wait 1–2 business days in case the carrier scanned it early.
• If it still hasn’t shown up, email support@shopvelorie.com and we’ll review options with you.